Connected but offline

#1

Howdy folks, I am having an issue with a few of my hubs and cant figure it out. The blue light is slow flashing but the app says the device is offline? I tried unplugging it for 10 minutes and reconnecting it and had strong enough signal to connect it to the network like I was changing networks(6 second hold). I’ve got 3 doing this. I am able to view the stats but the dash is showing offline. Anyone had this or have any ideas?

I also added an additional wifi extender to make sure it wasn’t a range situation. When I check my network app it shows all the hubs online with good signal as well.

#2

You can try logging out of the app, log out and back in, to see if that fixes your issue. I had to do this before, closing the app was not enough, I had to log out and back in.

#3

Thank you! I tried that just now but unfortunately no go. I sent a note to the niwa support email. I’ll post up the final results in case someone else runs into this

#4

The niwa team got kept squared away.

For some reason the internal clock was off so I needed to reset it. Basically open outlet config and save changes

To set your Niwa internal clock, you just need to:

Open your Niwa app > (Select the desired unit at the top) Gear icon > Outlet Configuration (no need to change anything here) > “Save changes”

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